OD10965-IT Service Management with System Center Service Manager
About This Course
This course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager. Using hands-on labs, students will learn the following:
- Where Service Manager sits within the System Center 2012 R2 product.
- What business and technical needs Service Manager is designed to meet
- How Service Manager aligns itself to ITIL and MOF.
- How to architect and implement a System Center 2012 R2 Service Manager deployment.
- How to upgrade an existing Service Manager 2010 environment to System Center 2012.
- How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
- How to configure Incident and Problem Management.
- How to configure Activity, Change and Release Management.
- How to configure Service Requests.
- How to configure Service Level Management.
- How to customize the Self-Service Portal.
- How to configure Reporting and Analysis.
- How to troubleshoot Service Manager and perform disaster recovery.
- How to create customized Service Manager forms.
Audience Profile
This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.
At Course Completion
After completing this course, students will be able to:
- Describe Service Manager 2012 R2.
- Install Service Manager 2012 R2.
- Describe Service Manager usage cases.
- Configure base settings in Service Manager 2012 R2.
- Configure Incident and Problem Management.
- Configure Activity, Change, and Release Management.
- Configure and Manage Service Requests.
- Automate business processes with Service Manager and Orchestrator.
- Configure Service Level Management.
- Customize The Self-Service Portal.
- Use Reports and Analyze Data in Service Manager.
- Perform advanced troubleshooting and disaster recovery in Service Manager.
- Customize Service Manager Forms.
About Microsoft Official Course On-Demand
MOC On-Demand is an integrated blend of video, text, hands-on labs, and knowledge checks, designed to help IT professionals and developers build their skills on Microsoft technologies. The courses provide a self-paced, stand-alone training alternative for those who prefer to learn at their own convenience. They can also be used in conjunction with instructor-led training to provide a blended classroom experience or be used as a foundation for a training solution that includes mentoring and other learning services.
Any labs associated with courses are delivered on the Microsoft Labs Online (MLO) platform via web browser. Students launch the labs directly from within the course; no additional set-up is required.
System requirements for MOC On-Demand
Note: Currently you can also take MOC On-Demand training on your iPad® Retina 4th Generation, however the lab experience is not optimized for tablets.
Recommended System Requirements
Operating System:
- Windows 10
Browser:
- Current version of Internet Explorer, Microsoft Edge, Google Chrome™ or Firefox®
Internet Access:
- Broadband Internet connection (more than 256 kilobytes per second per user network bandwidth)
- External access to the Internet
- Either an Active X control must be installed (requires local administrator permissions), or IE 11 or later
- For some corporate firewalls, a proxy client (such as TMG Client) may be required
Screen resolution:
- 1280 x 1024 or higher
Minimum System Requirements
Operating System:
- Windows 7 or later
Browser:
- Internet Explorer 9 or later
- Google Chrome™ 25.0.1364.172 or later
- Firefox® 19.0.1 or later
Internet Access:
- Broadband Internet connection (256 kbps per user network bandwidth)
- External access to the Internet
- Either an Active X control must be installed (requires local administrator permissions), or IE 11 or later
- For some corporate firewalls, a proxy client (such as TMG Client) may be required.