55242-03 Microsoft Dynamics 365 Customization and Configuration

Code: 55242-03
Course duration: 3 days
Price: $2,295

55242-03 Microsoft Dynamics 365 Customization and Configuration  

About this course 

This course provides students with a detailed hands-on experience of setting up, customizing, configuring and maintaining the CRM components of Microsoft Dynamics 365. Attendees of this course will gain an in-depth understanding of the Dynamics 365 security model, learn how to customize the Dynamics 365 framework, create and maintain powerful workflows and business process flows and use solutions to package and deploy customizations across multiple Dynamics 365 environments. The course applies to both Business and Enterprise Editions of Dynamics 365 as well as Online and On-premise deployments. The July 2017 V9 release of Dynamics 365 is considered and course objectives map directly to the MB2-716 certification exam. 

 Who Should Attend 

This course is intended for Information workers, IT Professionals and Developers. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. 

 After completing this course, students will be able to: 

  • Understand the features and tools that exist in Microsoft Dynamics 365 for Customizers 
  • Be aware of integrating complimenting Microsoft products such as SharePoint, Skype for Business and Exchange 
  • Undertake and carry out the initial setup and configuration required in a Microsoft Dynamics 365 deployment 
  • Design and configure a comprehensive Security model using the inbuilt tools in Microsoft Dynamics 365 
  • Customize the Dynamics 365 schema by creating custom Entities, Fields and Relationships 
  • Design custom Information Forms, Quick View Forms, Quick Create Forms and System Views 
  • Create System Charts, Dashboards and Interactive Experience Dashboards 
  • Create and manage Business Rules using the Business Rule Designer 
  • Plan, design and implement best practice Workflow, Business Process Flows and Custom Actions 
  • Be able to apply best practice methodology using Unmanaged and Managed Solutions to deploy Microsoft Dynamics 365 customizations and patches 

Course Outline

Module 1: Introduction 

This module provides the attendee with an introduction to the concept of customizing and configuring the Dynamics 365 framework. 


  • Be familiar with the versions of Microsoft Dynamics CRM\365 
  • Get acquainted with the Dynamics 365 framework 
  • Review the Dynamics 365 interfaces, devices and apps 
  • Understand the tools for Dynamics 365 customizers 
  • A brief overview of Solutions 
  • Understand the differences between Dynamics 365 organizations and environments 
  • Review further reading and resources 
  • Set up the lab environment - Acme Enterprises Event Management Solution 

Lab : Setting up your Lab environment 

Module 2: Initial Setup and Configuration 

This module presents some of the most common features that require setup and configuration when Dynamics 365 is first installed. 


  • An introduction to Dynamics 365 online setup 
  • An introduction to Dynamics 365 on premise setup 
  • Review the System Settings area 
  • Understand how to configure Auto Save Settings 
  • Understand how to configure Format Settings 
  • Understand how to configure Email Settings 
  • Understand how to configure Skype Integration 
  • Understand how to configure SharePoint Integration 

Lab : Configure Dynamics 365 System Settings 

Lab : Configure Dynamics 365 Audit Settings 

Module 3: Security 

This module highlights the importance of maintaining a robust security model in Dynamics 365 by stepping through how to configure Business Units, Security Roles, Users and Teams. Access Teams and Hierarchy Security are also considered. 


  • Design and configure Business Units 
  • Configure Security Roles 
  • Manage Users and Teams 
  • Implement Access Teams 
  • Configure Hierarchy Security 

Lab : Configure Users, Business Units, Security Roles and Access Levels 

Lab : Configure Access Teams 

Lab : Configure a Management Hierarchy 

Module 4: Creating and Managing Entities 

In this module we will start to look at customizing the Dynamics 365 schema, including Entities, Relationships, Fields and Forms which can be customized and extended using powerful inbuilt tools. 


  • Introduction to the Dynamics 365 schema 
  • Review the different Entity Types 
  • Create new Custom Entities 
  • Managing Entity Ownership 
  • Managing Entity Properties 
  • Custom Entity Security 
  • Review Entities and Solutions 

Lab : Creating and Managing Entities 

Module 5: Customizing Fields 

This module presents the different Field types that exist in Dynamics 365 including special Fields like Calculated and Rollup Fields. The Business Rule Designer is also introduced together with Field Level Security. 


  • Introduction to Field Customization 
  • Understand the different Field Types 
  • Review Field Formats 
  • Create a new Field 
  • Review Fields and Solutions 
  • Implement a Calculated Field 
  • Configure Field Level Security 

Lab : Creating and Managing Fields 

Lab : Creating a Calculated Field 

Lab : Configuring Field Level Security 

Module 6: Customizing Relationships and Mappings 

This module provides an overview of the different types of Relationships that can be created in Dynamics 365. Relationship Behaviors and Mappings are also considered. 


  • Introduction to Relationships 
  • Review the different Relationship Types 
  • Create a Relationship 
  • Review Relationships and Solutions 
  • Understand Relationship Behavior 
  • Implement a Hierarchy Relationship 
  • Configure Field Mappings 

Lab : Create Entity Relationships 

Lab : Create a Hierarchical Relationship 

Lab : Configure Field Mappings 

Module 7: Customizing Forms, Views and Visualizations 

This module steps through the process to create, customize and configure Forms, Views, Charts and Dashboards in Dynamics 365. 


  • The process to create a new Form 
  • Review the different Form types 
  • Using the Form Designer 
  • Customizing the Main, Quick View and Quick Create Forms 
  • Configure Form Security 
  • Review the different View types 
  • Customizing System Views 
  • Customizing System Charts and Dashboards 

Lab : Customizing Forms 

Lab : Configuring System Views 

Lab : Configuring Charts and Dashboards 

Module 8: Processes: Workflows, Business Process Flows and Custom Actions 

In this module you will learn how to create and maintain Workflows, Business Process Flows and Custom Actions in Dynamics 365.  


  • Introduction to Processes 
  • Workflow 
  • Business Process Flows 
  • Custom Actions 

Lab : Create a Workflow 

Lab : Create a Business Process Flow 

Module 9: Solution Management 

In this module you will learn how to create and manage Solutions in Dynamics 365 across multiple environments. 


  • An introduction to Solution Management 
  • How to add and administer components in a Solution 
  • The differences between unmanaged and managed Solutions 
  • How to export and import a Solution 
  • How to set Managed Properties for a Solution 
  • What happens when you delete a Solution 
  • How to Clone a Solution Patch 
  • How to Clone a Solution 

Lab : Solution Management 

Prerequisites :

Before attending this course, students must have: 

 A working knowledge of Microsoft Dynamics 365 or Microsoft Dynamics CRM 

Feb 2018 revision 


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