Sales Order Processing in Microsoft Dynamics GP 2010

Code: 80232
Course duration: 1 days

80232: Sales Order Processing in Microsoft Dynamics GP 2010 (1 Day)

About this Course

The Microsoft Dynamics GP Sales Order Processing course exploresthe processes required to enter and ship sales orders. This course shows you how to easily manage the life-cycle of your customers' orders, from the initial quote to the shipment documentation and final invoicing. This course also examines how to perform additional sales functions, such assetting up process holds for quality assurance and linking order documents to purchase orders.

Audience Profile

Sales Order Processing is recommended for anyone who plans to implement, use, maintain, consult, or support Microsoft Dynamics GP. The class is targeted toward administrators, office managers, CEOs, and consultants who need to understand the technical aspects of Sales Order Processing and gain foundational knowledge of the application functionality.

At Course Completion

After completing this course, students will be able to:

  • Define module setup optionsthat allow you to customize the system to satisfy your organization’s unique requirements
  • Create Quotes, Sales Orders, Back Orders, Invoices, and Returns
  • Link sales orders to purchase orders
  • Allocate and fulfill item quantities automatically and manually
  • Execute comprehensive reports and use inquiry screens to obtain information that can be usedto analyze and improve business processes
  • Understand how the Sales Order Processing module interacts with theInventory Control and Purchase Order Processing module

Module 1: Overview and Setup

After reviewing the purpose and primary features of Microsoft Dynamics GP Sales Order Processing, this module examines in detail each of the Sales Order Processing setup options, along with each of the pricing structures available. Each of the available order document types are reviewed, including their affect on automated work flow in the life-cycle of an order. This module examines how the behavior of each order document type determines the steps and processes that must take place in the Sales Order Processing cycle. It also explains how to set up process holds, which provide greater control over document flow.


  • Primary features of Sales Order Processing
  • Sales Order Processing Setup
  • Master Documents
  • Sales Quote Setup
  • Sales Order Setup
  • Sales Back Order Setup
  • Sales Invoice Setup
  • Sales Return Setup
  • Sales Process Holds Setup
  • Prospect Setup
  • User-Defined Fields Setup
  • Prospect Maintenance
  • Customer Item Setup

Lab : Overview and Setup

  • Setting Up a Quote
  • Setting Up an Order
  • Setting Up a Back Order
  • Setting Up an Invoice
  • Setting Up a Return
  • Setting Up Customer Item Numbers

After completing this module, students will be able to:

  • Set up default characteristics for sales quotes, orders, back orders, invoices, and returns
  • Create process holds
  • Personalize setup windows specific to your business
  • Set up user-defined fields
  • Track the status of a sales document at various stages of its life cycle

Module 2: Entering Quotes, Orders, Back Orders, and Returns

This modulefocuses on the Sales Transaction Entry window, which is the central location for entering customer orders. This module identifies the minimum required information to enter an order and the other important fields and options available for tracking, managing and handling orders. The data entry process involved in entering quotes, orders, back orders, invoices, and returns is also reviewed.


  • Sales Batch Entry
  • Sales Document Fields
  • Line Item Entry for each document type
  • Sales Distribution Entry
  • Sales Commission Entry

Lab : Entering Quotes, Orders, Back Orders, and Returns

  • Entering a Quote
  • Entering an Order
  • Entering an Invoice
  • Entering a Return

After completing this module, students will be able to:

  • Enter quotes, orders, back orders, invoices, and returns
  • Update sales commission information
  • Update sales distribution postings

Module 3: Using Special Item Types

This module examines the unique characteristics of “special type” items in Sales Order Processing. This includes entering non-inventoried items, drop-ship items, lot and serialnumbered items, and sales kits.


  • Non-Inventories Items
  • Drop-Ship Items
  • Serial Numbered Items
  • Lot Numbered Items
  • Sales Kit Options

After completing this module, students will be able to:

  • Enter non-inventoried items
  • Enter drop ship items
  • Enter and track lot and serial numbered items
  • Enter kit items

Module 4: Printing, Posting, and Transferring Documents

This module examines the day-to-day printing and posting operations in Sale Order Processing. The various printing and posting options for individual and multiple documents are discussed. This module also focuses on which documents can be transferred to other document types and how the document information is affected.


  • Printing Sales Documents
  • Printing Multiple Documents
  • Posting Process
  • Transfer Sales Documents
  • Sales Quantity Status

Lab : Printing, Posting, and Transferring Documents

  • Transferring a Single Document

After completing this module, students will be able to:

  • Print quotes, orders, picking tickets, packing slips, back orders, invoices and returns
  • Post invoices and Returns
  • Transfer documents from one type to another type

Module 5: Fulfilling, Allocating, and Committing Documents

This module discusses the terms “allocation” and “fulfillment” and determines how these processes can be tailored for a business. This module also examines the Sales Order Commitment process, which allows linking sales order documents to purchase orders in the Purchase Order Processing module.


  • Allocating Item Quantities
  • Allocating by Line Item
  • Allocating by Document or Batch
  • Sales Order Fulfillment
  • Sales Hold Processing
  • Creating Purchase Order Commitments
  • Automatic Purchase Order Commitments

Lab : Fulfilling, Allocating, and Committing Documents

  • Processing a Kit with Item Shortages
  • Fulfilling Invoice Quantities
  • Manual Purchase Order Commitment
  • Entering an Order and Creating a New Purchase Order

After completing this module, students will be able to:

  • Allocate items to sales documents
  • Fulfill items quantities on sales documents
  • Link orders and back orders to purchase orders

Module 6: Editing and Removing Records

This module examines the options available for editing, deleting, and voiding sales order documents existing in the system. The inquiry screens and reports are reviewed to assist you in making informed sales decisions andtracking sales data.


  • Copying Line Items
  • Creating and Posting Sales Returns
  • Deleting Documents
  • Voiding Sales Documents
  • Removing Sales History
  • Reconciling Sales Information
  • Sales Inquiries and Reports
  • Report Lists

Lab : Editing and Removing Records

  • Automated Returns
  • Correcting a Posted Invoice

After completing this module, students will be able to:

  • Void Sales Documents
  • Delete Sales Documents
  • Create Sales Returns
  • Edit the status of Sales Documents
  • Use inquiries and reports to analyze sales order information

Guaranteed to Run

2018-05-02 09:00 to 2018-05-04 17:00
Fort Lauderdale, Florida (Virtual Instructor-Led)
09:00 to 17:00
Attend Online
2018-04-03 05:00 to 2018-04-05 13:00
Attend Online
09:00 to 17:00
NYC-23rd Street (Instructor-Led)

Course Reviews

No reviews found for this course.

Be the first to write a review