MB2-710 Microsoft Dynamics CRM Online Deployment Certification Exam

Code: MB2-710

MB2-710 Microsoft Dynamics CRM Online Deployment Certification Exam


80736 - Microsoft Dynamics CRM 2016 Online Deployment MB2-710

Target Audience

Individuals wishing to obtain a certification on Microsoft Dynamics CRM Online Deployment should take this exam. The audience typically includes system administrators, implementation consultants, system integrators, technical staff, and support professionals. They assess a customer’s business needs and install, configure, deploy, and customize the application.

Exam Specifics

Skills being measured

This certification exam measures your ability to understand and articulate how to implement, configure, and manage Microsoft Dynamics CRM Online, manage related services and mobile apps, implement Microsoft Dynamics CRM for Microsoft Outlook, manage email and configure server-side synchronization.

Time requirements
Microsoft Dynamics exam times typically range between 60 -- 160 minutes.  Note that this time does not include any additional time required for validating your identification, reviewing instructions, providing comments, and calculating your score.

Microsoft Dynamics exams typically contain between 40 – 75 questions

Multiple Choice and Multiple Answer questions

Exam Topics

Implement a Microsoft Dynamics CRM Online deployment (10% - 15%)

Access Microsoft Dynamics CRM Online

Describe methods for accessing Microsoft Dynamics CRM Online; identify supported browsers; identify supported phone operating systems; describe requirements for CRM for tablets; identify supported web browsers, identify user subscription license types, describe subscription add-ons

Plan a deployment

Identify the storage requirements; plan security; determine the number of instances and licenses that are required; identify implications of implementing single sign-on

Import data

Compare the methods for importing data; import data by using the Import Data Wizard; identify limitations of import processes

Customize Microsoft Dynamics CRM Online

Create new fields; modify values for option sets; modify entity forms; create new entities and reports; modify views and dashboards


Configure Microsoft Dynamics CRM Online (10% - 15%)

Configure subscriptions

Identify methods to sign-up for a subscription, identify subscription requirements, describe the subscription cancellation process, describe the methods for purchasing add-ons

Manage users

Identify the methods to add users to CRM Online, assign Microsoft Dynamics CRM Online licenses to users, assign security roles, enable and disable users, describe non-interactive users, mark a user as non-interactive, identify administrative roles

Synchronize user accounts

Compare CRM Online accounts with company accounts, describe user synchronization, identify the steps to synchronize Active Directory with Office 365, describe Active Directory Federation Services


Manage Microsoft Dynamics CRM Online (10% - 15%)

Administer Microsoft Dynamics CRM Online instances

Define instances, describe the relationship between instances subscriptions, tenants, and security groups; describe instance types, set instance properties, switch an instance, reset an instance, place an instance in administrative mode, delete an instance, describe methods to copy an instance, create a copy of an instance

Describe tenant considerations

Identify limitations on the number and type of instances per tenant, configure the region for a tenant, describe limitation and requirements for multiple tenants

Manage storage and administrative notifications

Identify the storage limit for a subscription, describe the implications of reaching the storage limit, view resources used, identify requirements and limitations for sending administrative notifications

Describe the Microsoft Dynamics CRM Online update policy

Identify the frequency of updates, describe the update process, determine the version of Microsoft Dynamics CRM Online, skip updates, approve updates, determine what updates are available, reschedule an update


Manage related services (10% - 15%)

Describe related services

Identify related online services, integrate Microsoft Social Engagement with Microsoft Dynamics CRM Online, manage campaigns with Microsoft Dynamics Marketing

Integrate Yammer and SharePoint Online

Describe Yammer and SharePoint Online, identify SharePoint Online integration types, describe the integration process

Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business

Compare CRM Notes and OneNote, identify storage location for OneNote notebooks, configure OneNote integration, integrate Skype and Skype for Business, identify limitations for Skype and Skype for Business, describe Office 365 Groups, identify requirements for Office 365 Groups, integrate Office 365 Groups with Microsoft Dynamics CRM Online


Manage mobile device apps (10% - 15%)

Install and use mobile device apps

Identify the mobile apps for phones and tablets, describe requirements for mobile apps, identify supported mobile device hardware and software, install mobile apps, configure security privileges, describe restrictions for working offline, create draft records

Configure entities for mobile

Identify entity types that can be accessed from mobile apps, hide form components, enable dashboards for mobile apps


Implement Microsoft Dynamics CRM for Microsoft Office Outlook  (10% - 15%)

Deploy CRM for Outlook

Identify supported operating systems, describe required software components, compare CRM for Outlook versions, identify deployment methods, configure CRM for Outlook, configure multiple organizations

Configure offline capabilities

Describe offline capabilities, identify fields that can be synchronized, describe limitations for synchronized fields, configure synchronized fields


Manage email (10% - 15%)

Select an email processing option

Identify email processing options, describe the advantages of each email processing option, identify limitations and requirements for each email processing option

Track and correlate email

Compare email tracking with email correlation, describe user options for automatic tracking, describe correlation options, identify limitations of folder-level tracking, configure folder-level tracking for Exchange folders

Manage mailbox records and email

Describe synchronization methods for incoming and outgoing email, configure the default synchronization method for users and queues, describe mailbox records, configure approval for email addresses


Manage server-side synchronization (10% - 15%)

Configure server-side synchronization

Describe server-side synchronization, identify server-side synchronization features and supported configurations, set the email processing method, configure mailbox records

Set up a forwarding mailbox

Describe mailbox forwarding, create a forward mailbox record, add email forwarding rules for users, add mailbox records to server profile, enable mailboxes, test email configuration, describe synchronization alerts, view the Performance Dashboard

Exam Preparation Tools

In addition to your hands-on experience working with Microsoft Dynamics CRM Online, we highly recommend using the following tools and training to help you prepare for this exam:

Additional skills recommended

Working knowledge of Microsoft Dynamics CRM applications, features, and functionalities; Windows Server; Active Directory; Internet Information Services (IIS); Microsoft Exchange Server; Microsoft SQL Server database administration; and Outlook.

Guaranteed to Run

2018-03-07 09:00 to 2018-03-09 17:00
Fort Lauderdale, Florida (Virtual Instructor-Led)
2018-02-12 09:00 to 2018-02-16 17:00
Attend Online
2018-02-12 09:00 to 2018-02-16 17:00
Secaucus, New Jersey (Virtual Instructor-Led)
09:00 to 17:00
Newark, New Jersey (Virtual Instructor-Led)
2018-01-29 09:00 to 2018-02-02 17:00
Attend Online
2018-01-25 09:00 to 2018-01-26 17:00
Fort Lauderdale, Florida (Virtual Instructor-Led)

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