816713 - Dynamics 365 Administration and Deployment Workshop (CRM) (1 Day)
Course Description
This one-day instructor-led workshop provides students who administer and maintain Dynamics CRM or Plan 1 or Customer Engagement versions with the knowledge and skills to deploy and manage the Dynamics 365 (CRM) infrastructure. Additionally, it will be of use to individuals who develop applications and extend Dynamics 365 (CRM).
This course will help you prepare for exam MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment
Audience Profile:
The primary audience for this course is individuals who administer and maintain Dynamics 365 (CRM). These individuals perform administration and maintenance as part of their primary area of responsibility, or work in environments where dynamics play a key role in the organization.
The secondary audiences for this course are individuals who are Power Users of Dynamics software. As this class will help them manage and support the user base.
After completing this workshop, students will be able to understand and/or be able to:
- Manage Microsoft Dynamics 365 Subscriptions
- Manage Microsoft Dynamics 365 Instances
- Managing Microsoft Dynamics 365 Updates
- Integration with other Microsoft Online Business Solutions
- Managing Microsoft Dynamics 365 Apps
- Microsoft Dynamics 365 integration with Microsoft Outlook
- Configure and Manage Mobile Devices
- Microsoft Dynamics 365 customer engagement Online Deployment Exam MB2-715
Course Outline
Module 1: Getting Started with Microsoft Dynamics 365
Lessons
- Office 365 Tenant
- Dynamics 365 Online Customer Engagement
Module 2: Manage Microsoft Dynamics 365 Suscriptions
Lessons
- Sign-up for a subscription
- Manage users
- User account synchronization
- Microsoft Online services administrative roles
Module 3: Manage Microsoft Dynamics 365 Instances
Lessons
- Overview of instances
- Administer instances
- Tenant considerations
- Manage storage
- Manage administrative email notifications
Module 4: Managing Microsoft Dynamics 365 Upgrades
Lessons
- Dynamics 365 Update Policy
- Approve Updates to Dynamics 365
Module 5: Integration with other Microsoft Online Business
Lessons
- Microsoft Exchange
- Microsoft SharePoint
- Microsoft OneDrive
- Microsoft OneNote
- Microsoft Social Engagement
- Skype for Business, Yammer, Office 365 Groups, Delve
Module 6: Managing Microsoft Dynamics 365 Apps
Lessons
- Introduction to App Modules
- App Designer
- Site Map Designer
- Getting more apps from AppSource
- Overview of PowerApps
Module 7: Microsoft Dynamics 365 integration with Microsoft Outlook
Lessons
- Overview of Microsoft Dynamics 365 for Outlook
- Configure Microsoft Dynamics 365 for Outlook
- Synchronized fields
- Leverage Dynamics 365 App for Outlook
Module 8: Configure and Manage Mobile Devices
Lessons
- Apps for mobile devices
- Configure entities for mobile
Module 9: Review
Lessons
- Manage Microsoft Dynamics 365 Subscriptions
- Manage Microsoft Dynamics 365 Instances
- Managing Microsoft Dynamics 365 Updates
- Integration with other Microsoft Online Business Solutions
- Managing Microsoft Dynamics 365 Apps
- Microsoft Dynamics 365 integration with Microsoft Outlook
- Configure and Manage Mobile Devices
- Microsoft Dynamics 365 customer engagement Online Deployment Exam MB2-715
Prerequisites
This course requires that you meet the following prerequisites:
- Basic computer entry skills, such as MS Word