Microsoft Dynamics CRM 2013 Customization and Configuration

Code: MB2-703

Exam MB2-703 - Microsoft Dynamics CRM 2013 Customization and Configuration

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Create and customize solutions (10‒15%)

  • Plan for customization
    • Differentiate between configuration, customization, extending, and development; design appropriate customizations
  • Manage solutions
    • Understand business requirements, understand the benefits of Solutions, create Solutions, export managed and unmanaged Solutions, import Solutions, specify a Publisher, work with multiple Solutions, describe Solution components, describe component dependencies
  • Manage customizations
    • Describe customization concepts for entities, fields, forms, views, and charts; publish customizations

Customize entities and entity relationships (10‒15%)

  • Create custom entities
    • Describe entity customization concepts; create entities; configure display names, plural names, and schema names; configure entity ownership; create Activity entities; set primary fields
  • Manage custom entities
    • Configure entity properties (including display areas, communication and collaboration options, fixed properties, data services options, Outlook options, mobile options, multi-entity searches, and auditing); modify custom entities; delete custom entities; describe dependencies
  • Describe entity relationships
    • Describe one-to-many, many-to-many, and manual many-to-many relationships; describe special many-to-many relationships (such as marketing list members, queue items, follows); describe supported and unsupported relationships; describe cascading behaviors (Assign, Share, Unshare, Reparent, Delete)
  • Manage entity relationships
    • Create entity relationships, map fields, manage Connections and Connection Roles

Customize fields (10‒15%)

  • Create custom fields
    • Describe field customization concepts, create fields, configure data types, select display formats
  • Configure field properties
    • Configure Requirement level; configure Searchable, Audit, and Field Security properties
  • Manage custom fields
    • Modify custom fields, configure local and global option sets, configure status fields, describe dependencies, delete custom fields, audit fields

Manage forms (10‒15%)

  • Create and edit forms
    • Identify updated system entities, describe tab and section structure, add form fields (including special cases, such as composite fields), add subgrids (focus on new features), add Notes controls, add other components (spacers, Web Resources, IFrames), modify related entity navigation, preview form customizations
  • Manage multiple forms
    • Configure Quick Create forms, create Quick View forms, specify form order, assign roles to forms, configure mobile form views

Manage views (10‒15%)

  • Customize system views
    • Differentiate between system, public, and personal views; create Advanced Find views; create Associated views; create Lookup views; create Quick Find views
  • Create and configure views
    • Copy existing views, create custom views, build queries, add fields to views, arrange fields, configure field properties, sort fields, set the default public view, disable views, delete views

Create and customize charts and dashboards (10‒15%)

  • Create charts
    • Understand chart design considerations, describe chart types and options, add series and categories, choose chart views, identify fields available for use in charts, create system charts and personal charts, include fields from parent entities
  • Reuse charts
    • Export and import charts, convert personal charts to system charts, convert system charts to personal charts
  • Create system dashboards
    • Differentiate between system dashboards and personal dashboards, configure components, create lists (views), display charts

Manage security (10‒15%)

  • Describe security concepts
    • Describe Business Units, describe Microsoft Dynamics CRM security features, describe privileges and access levels
  • Configure field-level security
    • Create field security profiles, define field permissions, add field permissions, assign field security profiles to users and teams
  • Manage access
    • Manage users and teams, configure sharing; manage Security Roles for users and teams, create Access Team Templates, add Access Team subgrids to forms
  • Manage auditing
    • Enable entity-level auditing and field-level auditing, review audited events, control access to audit data

Manage business processes and rules (10‒15%)

  • Manage business process flows
    • Describe business process concepts, including steps and stages, built-in business processes, custom business processes, entities that participate in business processes, and spanning entities; create business process flows; define stages and steps; switch business processes; control access to business process flows; describe the effect of field security on business process flows
  • Manage business rules
    • Create business rules, configure conditions and actions, enable rules for forms

Guaranteed to Run

2018-03-20 09:00 to 2018-03-23 17:00
Palm Beach County Florida (Instructor-Led)
2018-03-19 09:00 to 2018-03-23 17:00
Secaucus, New Jersey (Virtual Instructor-Led)
2018-03-01 09:00 to 2018-03-02 17:00
Palm Beach County Florida (Instructor-Led)

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