50011: MOF Essentials (2 Days)
About this Course
Elements of this syllabus are subject to change.This two-day instructor-led course is designed to expose students to the three key elements of the Microsoft Operations Framework (MOF): the MOF Process Model, the Team Model, and the risk models. This course also helps students to understand the purpose of MOF by giving the context of its development and describing how MOF builds upon the Information Technology Infrastructure Library (ITIL) to achieve its goals.
Audience Profile
This course is intended for IT professionals. At Course Completion After completing this course, students will be able to:
- Describe the major challenges now facing IT operations, and the MOF approach to service management.
- Explain what ITIL is and describe how MOF builds on ITIL.
- Explain the basics of the MOF Process Model, its four quadrants, and the mission of service for each quadrant.
- Explain the MOF Team Model and the mission, key responsibilities, and needed staff competencies for each role cluster.
- Explain what the MOF Risk Management Discipline is and why it was implemented, as well as describe how the MOF Risk Management Discipline is applied to operations.
Course Outline
Module 1: Introduction to MOF
This module introduces you to the business and IT trends that created the need for MOF. After completing this module, you will be able to describe the major challenges now facing IT operations, and the MOF approach to service management.
Lessons
- Challenges Facing IT and IT Operations
- Overview of MOF
Lab : McKinley Airport Simulation
- Activity 1
After completing this module, students will be able to:
- Describe the major challenges now facing IT.
- Describe the challenges to IT operations, posed by the changing business world, and IT operations’ responses to the challenges.
- Describe the challenge of delivering IT service platforms use for mission-critical workloads.
- Describe the MOF approach to service management.
- Describe the vision and goals of MOF.
- Describe the relationship between MOF and ITIL.
- Explain why Microsoft chose to base MOF on ITIL.
- List the models included in MOF.
Module 2: Building on ITIL
This module provides a short introduction to ITIL and a high-level overview of how MOF builds on ITIL to apply it to the Microsoft technologies and their specific business context. After completing this module, you will be able to explain what ITIL is and describe how MOF builds on ITIL.
Lessons
- Overview of ITIL
- How MOF Builds on ITIL
After completing this module, students will be able to:
- Explain what ITIL is.
- Describe the ITIL philosophy.
- List all ITIL support and delivery functions.
- List the benefits of ITIL
- Explain ITIL certification (foundation, practitioner, and manager).
- Describe how MOF builds on ITIL.
- Explain how MOF provides guidance that is relevant, adaptable, and more prescriptive.
Module 3: MOF Process Model
This module presents the MOF Process Model. It provides an overview of the Process Model quadrants, their associated operations management reviews (OMRs), and service management functions (SMFs). After completing this module, you will be able to explain the basics of the MOF Process Model, its four quadrants, and the mission of service for each quadrant.
Lessons
- Introduction to the MOF Process Model
- Changing Quadrant
- Operating Quadrant
- Supporting Quadrant
- Optimizing Quadrant
Lab : McKinley Airport Simulation
- Activity 2
After completing this module, students will be able to:
- Describe the basics of the MOF Process Model.
- Define the basic MOF Process Model terminology.
- Describe the changing quadrant and its mission of service.
- Identify the SMFs within the changing quadrant.
- Describe the objectives of each SMF in the changing quadrant.
- Describe the deliverables created in the release readiness review.
- Describe the operating quadrant and its mission of service.
- Identify the SMFs within the operating quadrant.
- Describe the objectives of each SMF in the operating quadrant.
- Describe the deliverables created in the operations review.
- Describe the supporting quadrant and its mission of service.
- Identify the SMFs within the supporting quadrant.
- Describe the objectives of each SMF in the supporting quadrant.
- Describe the deliverables created in the service level agreement (SLA) review.
- Describe the optimizing quadrant and its mission of service.
- Identify the SMFs within the optimizing quadrant.
- Describe the objectives of each SMF in the optimizing quadrant.
- Describe the deliverables created in the change initiation review.
Module 4: MOF Model
This module provides an overview of the MOF Team Model. It describes the principles of a successful team and presents the seven team role clusters and their goals for success.
This module also discusses the need for strong communication in a team. After completing this module, you will be able to explain the MOF Team Model and the mission, key responsibilities, and needed staff competencies for each role cluster.
Lessons
- Introduction to Team Models
- MOF Team Model
- MOF Team Role Clusters
Lab : McKinley Airport Simulation
- Activity 3
- Activity 4
After completing this module, students will be able to:
- Describe the background of Team Models.
- Explain why we have a Team Model.
- Describe the differences between organizational, project, and virtual Team Models.
- Explain the MOF Team Model
- Describe the origins of the MOF Team Model.
- Describe the benefits of the MOF Team Model.
- Describe the team goals for success.
- Describe the guiding principles of the MOF Team Model.
- Identify the MOF Team Model role clusters.
- Describe the quality goal, responsibilities, and competencies of each role cluster.
- Describe how roles map to role clusters and align with team goals.
- Explain the importance of communication.
Module 5: MOF Risk Management Discipline
This module introduces the MOF Risk Management Discipline and explains how and why risk management has been embedded in MOF. After completing this module, you will be able to explain what the MOF Risk Management Discipline is and why it was implemented, as well as describe how the MOF Risk Management Discipline is applied to operations.
Lessons
- Why MOF Embeds Risk Management
- MOF Risk Management Process
Lab : McKinley Airport Simulation
- Activity 5
After completing this module, students will be able to:
- Explain what the MOF Risk Management Discipline is and why it was implemented.
- Describe how the MOF Risk Management Discipline is applied to operations, including the six-step risk management process.
Module 6: Course Summary
This module reviews the key lessons from the course, and provides next steps and resource locations for learning more about MOF.
Lessons
- Key Learning Points from This Course
- Final Discussion
- Next Steps
After completing this module, students will be able to:
- Review key learning points from this course.
- Discuss concepts that are unclear.
- Explain next steps.
Before attending this course, it is highly recommended that students have:
- Taken the ITIL Foundations course or have equivalent knowledge