MOF Changing Quadrant

Code: 50012
Course duration: 3 days

50012: MOF Changing Quadrant (3 Days)

About this Course

Elements of this syllabus are subject to change.This three-day instructor-led course provides training to Microsoft customers in the effective management of change within an enterprise operations environment. In addition, it provides a knowledge base with respect to changing quadrant for those who deliver Microsoft customer solutions, such as technical account managers (TAMs), consultants, and go-to partners. The core underlying and foundational intellectual property (IP) is the operations guides. The operations guides for change, release, and configuration management provide the detailed foundational information to drive the courseware.

Audience Profile

The changing quadrant course is targeted broadly at IT managers and professionals. From a delivery perspective, the focus is on Microsoft Operations Framework (MOF) practitioners (Microsoft Consulting Services, Microsoft Premier Support, and Microsoft Partners) responsible for delivering MOF solutions. From a customer perspective, the focus is on IT managers and operations professionals who are involved in IT operations and running Microsoft technologies, specifically, the changing aspects and functions in IT environments.Note: This course is not targeted at business decision makers or “C” level executives (CEOs, CFOs, CIOs).

At Course Completion

After completing this course, students will be able to:

  • Describe the Microsoft IT life cycle and its frameworks.
  • Explain the changing quadrant, its mission of service, service management functions, and operations management review.
  • Recognize the need in an IT environment for using a controlled approach to change.
  • Describe the change management process.
  • Explain how and why changes are classified by priority and category.
  • Describe the roles and responsibilities of the change advisory board (CAB) and the IT executive committee (ITEC).
  • Describe the authorization process for standard, minor, significant, and major changes.
  • Explain change development and describe how it is integrated into the release management process.
  • Recognize the need in an IT environment for applying standard and minor change processes.
  • Use a configuration management system.
  • Describe the processes for preparing changes for release into the production environment.
  • Describe the tasks for release design and building.
  • Describe the tasks in acceptance testing.
  • Explain the role the release readiness review plays in the release management process.
  • Recognize the need in an IT environment for implementing configuration management.
  • Design effective rollback plans.
  • Describe the tasks involved in preparing a release.
  • Describe the tasks needed to deploy a change into a production environment.
  • Describe the activities involved in setting up configuration management.
  • Describe the sequence of tasks involved in establishing configuration items.
  • Describe the tasks involved in accessing configuration items.
  • Describe the tasks involved in changing configuration items.
  • Describe the tasks involved in reviewing configuration items.
  • Recognize the need in an IT environment for managing emergency changes.
  • Apply a release planning process.
  • Describe how change process activities are expedited for emergency changes.
  • Describe the roles and responsibilities of the CAB emergency committee.
  • Manage change in an IT environment by using change management, release management, and configuration management processes.

Course Outline

Module 1: Introduction to the MOF Changing Quadrant

This module provides a context for the course by describing the Microsoft IT life cycle frameworks and reviewing the MOF models.

Lessons

  • Microsoft IT Life Cycle Frameworks
  • Changing Quadrant Overview - MOF Essentials Review

Lab : Talkeetna

  • Introduction to Talkeetna
  • Talkeetna Round 1: Airport Operations

After completing this module, students will be able to:

  • Describe the Microsoft IT life cycle and its frameworks.
  • Describe how MSF and MOF work together.
  • Describe the purpose of the MOF process model, team model, and risk management discipline.
  • Explain the changing quadrant’s mission of service.
  • Describe the changing quadrant service management functions (SMFs) and operations management review (OMR).
  • List the main roles and responsibilities required for the functioning of each SMF in the quadrant.

Module 2: Change Management

This module describes the activities involved in change management in sufficient detail to prepare students to be able to manage the simplest types of changes.

Lessons

  • Change Management Overview
  • Change Priorities and Categories
  • Change Advisory Board, IT Executive Committee, and the Authorization Process
  • Change Development, Release, and Review

Lab : Talkeetna

  • Simple Changes

After completing this module, students will be able to:

  • Define change in the context or change management.
  • List the basic sequence or steps in the change management process.
  • Describe the main activity in each step of the change management process.
  • Describe the change classification activity.
  • Explain how and why changes are classified by priority and category.
  • Describe the four change priorities and four change categories.
  • Describe the authorization process.
  • Describe the roles and responsibilities or the CAB and the ITEC.
  • Describe how the CAB is formed.
  • Describe how a change is either rejected or approved by using the authorization process.
  • Describe change development and how it is integrated with the release management process.
  • Describe how change release is accomplished within the release management process.
  • Describe how a change is reviewed and determined complete.

Module 3: Release Planning, Building, and Testing

This module describes the process for preparing changes for release into the production environment, focusing on planning, building, and testing.

Talkeetna Round 3: Complex changes introduce business-driven changes. The scenario involves a major change that hinders business growth if incorrectly implemented. The business pushes for added capacity and applies pressure to ensure that the change is implemented within strict time frames.

Lessons

  • Release Planning
  • Release Building
  • Acceptance Testing
  • Release Readiness Review

Lab : Talkeetna

  • Complex Changes

After completing this module, students will be able to:

  • List the sequence of processes in the release management process flow.
  • Describe the activities involved in release planning.
  • List the sequence of activities in release building.
  • Describe the activities involved in release building.
  • List the tasks in acceptance testing.
  • Describe the activities involved in acceptance testing.
  • Describe the purpose, the participants, and the tasks involved in the release readiness review.

Module 4: Rollout - Planning, Preparation, and Deployment

This module describes the process for rolling out a release into the production environment after it has been built and accepted.

Lessons

  • Rollout Planning
  • Rollout Preparation
  • Rollout

After completing this module, students will be able to:

  • List the sequence of processes in the release management process flow.
  • Describe the activities involved in release planning.
  • List the sequence of activities in release building.
  • Describe the activities involved in release building.
  • List the tasks in acceptance testing.
  • Describe the activities involved in acceptance testing.

Module 5: Configuration Management

This module discusses the configuration management process, including setup activities and the four basic configuration management activities: establishing configuration items (CIs), accessing CIs, changing Us, and reviewing Us.

Talkeetna Round 4: Business as Usual expects students to integrate the instruction they have received on the three changing quadrant SMFs. This round puts a greater emphasis on release management. It also introduces an unanticipated change driven by business requirements. In addition, standard and minor changes continue, with the occasional major change also being deployed during this time.

Lessons

  • Setup Activities
  • Establishing Configuration Items
  • Accessing Configuration Items
  • Changing Configuration Items
  • Reviewing Configuration Items

Lab : Talkeetna

  • Business as Usual

After completing this module, students will be able to:

  • Explain the purpose of configuration management.
  • Use the sequence of one-time activities in the configuration management setup process.
  • Describe the one-time activities involved in the configuration management setup process.
  • List the steps in the configuration management process.
  • List the steps in establishing CIs.
  • Describe the activities for each step in establishing CIs.
  • List the steps in accessing CIs.
  • Describe the activities for each step in accessing CIs.
  • List the steps in changing CIs.
  • Describe the activities for each step in changing CIs.

Module 6: Emergency Changes

This module describes how emergency changes are different from other changes.

Talkeetna Round 5: Operational Excellence involves implementing a plan for major changes. In this round, students are given the opportunity to revisit the challenges of earlier rounds and implement better solutions, based on what they have learned. Again, multiple changes of varying importance and urgency must be made.

Lessons

  • What Is an Emergency Change?
  • Change Advisory Board Emergency Committee
  • Overview of the Emergency Change Process

Lab : Talkeetna

  • Operational Excellence

After completing this module, students will be able to:

  • Describe how change process activities are expedited for emergency changes.
  • Describe the membership of the CAB emergency committee (CAB/EC).
  • Describe the responsibilities of the CAB/EC.

Module 7: Course Summary

This module reviews the major learning of the course, and allows students to ask any questions they have about the material. In addition, pointers are provided to additional resources and follow-up activities.

Lessons

  • Review key learning points from this course
  • Opportunity for final discussion of concepts that need further clarification
  • Next Steps

Before attending this course, students must have:

  • Attended MOE Essentials
  • ITIL Foundations certificate

Guaranteed to Run

2018-03-20 09:00 to 2018-03-23 17:00
Palm Beach County Florida (Instructor-Led)
2018-03-19 09:00 to 2018-03-23 17:00
Secaucus, New Jersey (Virtual Instructor-Led)
2018-03-01 09:00 to 2018-03-02 17:00
Palm Beach County Florida (Instructor-Led)

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