MCITP: Enterprise Desktop Support Technician-Windows 7

Code: MCITP-WIN7
Course duration: 5 days

The Microsoft Certified IT Professional (MCITP) certification helps validate that an individual has the comprehensive set of skills necessary to perform a particular IT job role, such as database administrator or enterprise messaging administrator. MCITP certifications build on the technical proficiency measured in the Microsoft Certified Technology Specialist (MCTS) certifications. Therefore, you will earn one or more MCTS certifications on your way to earning an MCITP certification.

This Certification comprises of following two exams:

This MCITP boot camp training includes 50 hours of intense training lectures, hands on labs, Microsoft Official Courseware, test prep material for the exam and lunch.

This training covers the following courses required for your certifications:

Course Outlines:

6292: Installing and Configuring Windows 7 Client (3 Days)-Exam 70-680

About this Course

This three-day instructor-led course is intended for IT professionals who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course, students learn how to install, upgrade, and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance, and mobile computing. This course helps students prepare for the Exam 70-680, TS: Windows 7, Configuring.

Audience Profile

This course is intended for IT professionals who are interested in:

  • Expanding their knowledge base and technical skills about Windows 7 Client.
  • Acquiring deep technical knowledge of Windows 7.
  • Learning the details of Windows 7 technologies.
  • Focusing on the "how to" associated with Windows 7 technologies.

Most of these professionals use some version of Windows client at their work place and are looking at new and better ways to perform some of the current functions.

Prerequisites

Before attending this course, students must have:

  • Experience installing PC hardware and devices.
  • Basic understanding of TCP/IP and networking concepts.
  • Basic Windows and Active Directory knowledge.
  • The skills to map network file shares.
  • Experience working from a command prompt.
  • Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server.
  • Basic understanding of security concepts such as authentication and authorization.
  • An understanding of the fundamental principles of using printers.

At Course Completion

After completing this course, students will be able to:

  • Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
  • Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
  • Configure file access and printers on a Windows 7 client computer.
  • Configure network connectivity on a Windows 7 client computer.
  • Configure wireless network connectivity on a Windows 7 client computer.
  • Secure Windows 7 client desktop computers.
  • Optimize and maintain the performance and reliability of a Windows 7 client computer.
  • Configure mobile computing and remote access settings for a Windows 7 client computer.

Course Outline

Module 1: Installing, Upgrading, and Migrating to Windows 7
This module explains how to install, upgrade and migrate to Windows 7. It also describes the key features, editions, and hardware requirements of Windows 7.

Lessons

  • Preparing to Install Windows 7
  • Performing a Clean Installation of Windows 7
  • Upgrading and Migrating to Windows 7
  • Performing Image-based Installation of Windows 7
  • Configuring Application Compatibility

Lab : Installing and Configuring Windows 7

  • Migrating Settings by using Windows Easy Transfer
  • Configuring a Reference Image of Windows 7
  • Configuring a Reference Image

After completing this module, students will be able to:

  • Describe the key features, editions, and hardware requirements of Windows 7.
  • Perform a clean installation of Windows 7
  • Upgrade and Migrate to Windows 7 from an earlier version of Windows.
  • Perform an image-based installation of Windows 7
  • Resolve common application compatibility issues.

Module 2: Configuring Disks and Device Drivers
This module examines how to configure disks, partitions, volumes, and device drivers to enable Windows 7 to function as desired.

Lessons

  • Partitioning Disks in Windows 7
  • Managing Disk Volumes
  • Maintaining Disks in Windows 7
  • Installing and Configuring Device Drivers

Lab : Configuring Disks and Device Drivers

  • Configuring Disks
  • Configuring Disk Quotas (Optional)
  • Updating a Device Driver

After completing this module, students will be able to:

  • Configure disk partitions on a Windows 7 client computer
  • Create and manage disk volumes
  • Manage file system fragmentation and disk quotas
  • Install and configure device drivers

Module 3: Configuring File Access and Printers on Windows 7 Client Computers
This module explains how to manage access to shared folders and printers on a computer running Windows 7. Specifically, it describes how to share and secure folders, configure folder compression, and how to install, configure, and administer printing.

Lessons

  • Overview of Authentication and Authorization
  • Managing File Access in Windows 7
  • Managing Shared Folders
  • Configuring File Compression
  • Managing Printing

Lab : Configuring File Access and Printers on Windows 7 Client Computers

  • Create and Configure a Public Shared Folder for all Users
  • Configuring Shared Access to Files for Specific Users
  • Creating and Sharing a Printer

After completing this module, students will be able to:

  • Describe authentication and authorization
  • Manage file access on a Windows 7 client computer
  • Create and manage shared folders
  • Configure file compression
  • Install, configure, and administer printers

Module 4: Configuring Network Connectivity
This module explains both IPv4 and IPv6 network connectivity. It also describes how to implement automatic IP Address Allocation and troubleshoot network connectivity.

Lessons

  • Configuring IPv4 Network Connectivity
  • Configuring IPv6 Network Connectivity
  • Implementing Automatic IP Address Allocation
  • Overview of Name Resolution
  • Troubleshooting Network Issues

Lab : Configuring Network Connectivity

  • Configuring IPv4 Addressing
  • Configuring IPv6 Addressing
  • Troubleshooting Network Connectivity

After completing this module, students will be able to:

  • Configure IPv4 network connectivity.
  • Configure IPv6 network connectivity.
  • Implement automatic IP address allocation.
  • Troubleshoot common network related issues by using the tools available in Windows 7.

Module 5: Configuring Wireless Network Connections
This module describes key wireless network technologies and how to configure wireless network components and the Windows 7 elements that are necessary to access wireless networks.

Lessons

  • Overview of Wireless Networks
  • Configuring a Wireless Network

Lab : Configuring Wireless Network Connections

  • Determining the appropriate configuration for a wireless network
  • Troubleshooting Wireless Connectivity

After completing this module, students will be able to:

  • Describe the standards and technologies related to wireless network connections.
  • Configure a wireless network connection.

Module 6: Securing Windows 7 Desktops
This module describes how to make a Windows 7 computer more secure while ensuring usability is not sacrificed in the process. Specifically, it describes Windows Firewall, User Account Control, Windows Defender, and Security in Internet Explorer 8.

Lessons

  • Overview of Security Management in Windows 7
  • Securing a Windows 7 Client Computer by Using Local Security Policy Settings
  • Securing Data by Using EFS and BitLocker
  • Configuring Application Restrictions
  • Configuring User Account Control
  • Configuring Windows Firewall
  • Configuring Security Settings in Internet Explorer 8
  • Configuring Windows Defender

Lab : Configuring UAC, Local Security Policies, EFS, and AppLocker

  • Using Action Center
  • Configuring Local Security Policies
  • Encrypting Data
  • Configuring AppLocker

Lab : Configuring Windows Firewall, Internet Explorer 8 Security Settings, and Windows Defender

  • Configuring Windows Firewall
  • Configuring Internet Explorer 8 Security
  • Configuring Windows Defender

After completing this module, students will be able to:

  • Explain the security management features of Windows 7.
  • Configure local security policy settings on a Windows 7 client computer.
  • Secure data by using EFS and BitLocker.
  • Configure application restrictions by using AppLocker.
  • Configure user account control settings.
  • Configure Windows Firewall on a Windows 7 client computer.
  • Configure security-related settings in Internet Explorer to help protect a Windows 7 client computer that is connected to the Internet.
  • Configure Windows Defender to help protect a Windows 7 client computer against malicious software.

Module 7: Optimizing and Maintaining Windows 7 Client Computers
This module describes how to use the monitoring and configuration tools to obtain information about Windows 7 performance and how to troubleshoot performance and reliability problems.

Lessons

  • Maintaining Performance by Using the Windows 7 Performance Tools
  • Maintaining Reliability by Using the Windows 7 Diagnostic Tools
  • Backing Up and Restoring Data by Using Windows Backup
  • Restoring a Windows 7 System by Using System Restore Points
  • Configuring Windows Update

Lab : Optimizing and Maintaining Windows 7 Client Computers

  • Monitoring System Performance
  • Backing Up and Restoring Data
  • Configuring System Restore Points
  • Configuring Windows Update

After completing this module, students will be able to:

  • Maintain the performance of a Windows 7 client computer by using performance management tools.
  • Maintain reliability of a Windows 7 client computer by using the diagnostic tools.
  • Back up and restore data on a Windows 7 client computer by using Windows Backup.
  • Restore a Windows 7 system by using system restore points.
  • Configure Windows Update on a Windows 7 client computer.

Module 8: Configuring Mobile Computing and Remote Access in Windows 7
This module explains how to configure mobile devices and remote access. It also discusses DirectAccess and BranchCache which are new for Windows 7.

Lessons

  • Configuring Mobile Computer and Device Settings
  • Configuring Remote Desktop and Remote Assistance for Remote Access
  • Configuring DirectAccess for Remote Access
  • Configuring BranchCache for Remote Access

Lab : Configuring Mobile Computing and Remote Access in Windows 7

  • Creating a Sync Partnership
  • Configuring Power Options
  • Enabling Remote Desktop
  • Enabling BranchCache

After completing this module, students will be able to:

  • Configure mobile computer and device settings on a Windows 7 client computer.
  • Configure Remote Desktop and Remote Assistance on a Windows 7 client computer.
  • Configure DirectAccess on a Windows 7 client computer for remote access.
  • Configure BranchCache on a branch office Windows 7 client computer.

6293: Troubleshooting and Supporting Windows 7 in the Enterprise (3 Days) 70-685

About this Course

This three-day instructor-led course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.This course also directly supports the EDST exam.

  • Advanced desktop management to reduce complexity and automate tasks
  • Managing remote laptop PCs
  • Security hardening and Defense-in-depth
  • Meet emerging compliance and governance requirements
  • Reduce help desk calls through group policy configuration
  • Improving system performance, resiliency, and reliability

Audience Profile

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.EDSTs are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required. EDSTs have used previous versions of Microsoft Windows desktop operating systems and may have experience with Microsoft Windows Server operating systems. Their job requires them to keep their skills and knowledge current with new versions and updates of technology as defined by the business environment. They use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.

Prerequisites

In addition to their professional experience, students who attend this training should already have the following technical knowledge:

  • Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
  • Microsoft Active Directory principles and management
  • Microsoft Windows Server 2008 fundamentals
  • Microsoft Windows Client fundamentals
  • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office systemAt Course Completion

After completing this course, students will be able to troubleshoot:

  • Startup issues on a computer with Windows 7 installed.
  • Issues related to the application of Group Policy.
  • Issues related to hardware devices and device drivers.
  • Issues related to network connectivity.
  • Remote connectivity issues.
  • User profile and logon script issues.
  • Issues related to security systems such as Encrypting File Systems (EFS), BitLocker, and file permissions.
  • Issues related to operating system features and applications.
  • Issues related to performance.

Course Outline

Module 1: Resolving Startup Issues

This module describes how to identify and troubleshoot issues that affect the operating system’s ability to start, and how to identify problematic services that are running on the operating system. It also describes how to use the Microsoft Windows 7 operating system advanced troubleshooting tools, collectively known as the Microsoft Windows Recovery Environment (Windows RE).

Lessons

  • Lesson 1: Overview of the Windows 7 Recovery Environment
  • Lesson 2: Configuring and Troubleshooting Startup Settings
  • Lesson 3: Troubleshooting Issues with Operating System Services

Lab : Resolving Startup Issues

  • Exercise 1: Resolving a Startup Problem (1)
  • Exercise 2: Resolving a Startup Problem (2)

After completing this module, students will be able to:

  • Use Windows 7 recovery tools to troubleshoot startup problems.
  • Configure and troubleshoot startup settings.
  • Troubleshoot operating system services.

Module 2: Using Group Policy to Centralize Configuration

This module explains how Group Policy works and how to identify when an organization is not applying Group Policy objects (GPOs) properly.

Lessons

  • Lesson 1: Overview of Group Policy Application
  • Lesson 2: Resolving Client Configuration Failures and GPO Application Issues

Lab : Using Group Policy to Centralize Configuration

  • Exercise 1: Resolve Group Policy Application No. 1
  • Exercise 2: Resolve Group Policy Application No. 2

After completing this module, students will be able to:

  • Describe Group Policy application.
  • Troubleshoot client configuration failures and GPO application issues.

Module 3: Resolving Issues for Hardware Devices and Device Drivers

This module explains how to troubleshoot hardware failures, and details physical hardware failures and those of drivers for hardware devices.

Lessons

  • Lesson 1: Overview of Hardware Troubleshooting
  • Lesson 2: Troubleshooting Physical Failures
  • Lesson 3: Troubleshooting Failures of Device Drivers

Lab : Resolving Issues for Hardware Devices and Device Drivers

  • Exercise 1: Resolving Hardware Issues
  • Exercise 2: Configuring Group Policy to Control Device Installation
  • Exercise 3: Checking for Unsigned Drivers

After completing this module, students will be able to:

  • Identify basic issues with hardware.
  • Determine problems relating to hardware failures.
  • Determine problems that device drivers cause.

Module 4: Resolving Network Connectivity Issues

This module explains how to configure and troubleshoot both wired and wireless network connections.

Lessons

  • Lesson 1: Determining Network Settings
  • Lesson 2: Troubleshooting Issues with Network Connectivity

Lab : Resolving Network Connectivity Issues

  • Exercise 1: Resolving a Network Problem (1)
  • Exercise 2: Resolving a Network Problem (2)

After completing this module, students will be able to:

  • Determine the network configuration of client computers.
  • Troubleshoot network connections.

Module 5: Resolving Remote Connectivity Issues

This module explains how to configure and troubleshoot technologies that enable remote users to connect to an organization’s network infrastructure. These technologies can include virtual private networks (VPNs), Network Access Protection (NAP), and Windows 7 DirectAccess.

Lessons

  • Lesson 1: Troubleshooting VPN Connectivity Issues
  • Lesson 2: Using Remote Desktop
  • Lesson 3: Troubleshooting User Issues by Using Remote Assistance
  • Lesson 4: Troubleshooting NAP Issues
  • Lesson 5: Troubleshooting DirectAccess Issues

Lab : Resolving Remote Connectivity Issues

  • Exercise: Resolving a Remote Connectivity Problem

After completing this module, students will be able to:

  • Configure and troubleshoot VPN connections.
  • Use Remote Desktop.
  • Use Remote Assistance.
  • Troubleshoot NAP issues.
  • Troubleshoot DirectAccess issues.

Module 6: Resolving Issues with Logon and Resource Access

This module explains how to troubleshoot and resolve logon issues related to user profiles, file access, and printer access.

Lessons

  • Lesson 1: Troubleshooting Issues with User Logon
  • Lesson 2: Troubleshooting Issues with User Profiles
  • Lesson 3: Troubleshooting Issues with File Access
  • Lesson 4: Troubleshooting Issues with Printer Access

Lab : Resolving Issues with Logon and Resource Access

  • Exercise 1: Troubleshooting Offline Files
  • Exercise 2: Troubleshooting a Missing Drive Mapping
  • Exercise 3: Troubleshooting Missing Files in My Documents

After completing this module, students will be able to:

  • Troubleshoot issues relating to user logons.
  • Troubleshoot issues relating to user profiles.
  • Troubleshoot issues relating to file access.
  • Troubleshoot issues relating to printer access.

Module 7: Resolving Issues Related to Security

This module explains how to work with the wide range of security features that Microsoft Windows 7 uses to secure data, including both Encrypting File System (EFS) and BitLocker, as well as security configuration options included with Internet Explorer, and using file permissions to limit file access, usually on file servers.

Lessons

  • Lesson 1: Recovering Files Encrypted by EFS
  • Lesson 2: Recovering Drives Encrypted by BitLocker
  • Lesson 3: Troubleshooting Issues with Internet Explorer and Content Access
  • Lesson 4: Troubleshooting Issues with File Permissions

Lab : Resolving Issues Related to Security

  • Exercise 1: Recovering a BitLocker Encrypted Drive
  • Exercise 2: Resolving a Security Issue in Internet Explorer
  • Exercise 3: Troubleshooting a File Access Problem

After completing this module, students will be able to:

  • Recover files encrypted by EFS.
  • Recover drives encrypted by BitLocker.
  • Troubleshoot issues with Internet Explorer and content access.
  • Troubleshoot issues with file permissions.

Module 8: Resolving Issues Related to Operating Systems and Applications

This module explains how to support the installation and operations of applications. It also addresses how to ensure that applications continue to function correctly and prevent security issues by applying updates in a timely way.

Lessons

  • Lesson 1: Troubleshooting Issues with Application Installation
  • Lesson 2: Troubleshooting Issues with Application Operations
  • Lesson 3: Applying Application and Windows Updates

Lab : Resolving Issues Related to Operating Systems and Applications

  • Exercise 1: Troubleshooting Application Installation
  • Exercise 2: Troubleshooting Windows Updates
  • Exercise 3: Troubleshooting AppLocker Policy Application
  • Exercise 4: Troubleshooting Application Startup

After completing this module, students will be able to:

  • Troubleshoot issues with application installation.
  • Troubleshoot issues with application operations.
  • Apply application and Microsoft Windows updates.

Module 9: Resolving Performance-Related Issues

This module explains how to conduct proactive monitoring of your Microsoft Windows 7 computers to avoid performance-related problems. It also covers supporting users by optimizing Windows 7, and how to collect and interpret data that pertains to performance characteristics.

Lessons

  • Lesson 1: Configuring Performance Options in Windows 7
  • Lesson 2: Monitoring Reliability and Performance
  • Lesson 3: Overview of Event Viewer

Lab : Resolving Performance-Related Issues

  • Exercise: Resolving a Performance Problem

After completing this module, students will be able to:

  • Configure performance options in Windows 7.
  • Monitor reliability and performance of Windows 7 computers.
  • Use Event Viewer to identify and help resolve problems with Windows 7 computers.

Module 10: Appendix A: Implementing a Troubleshooting Methodology

This supplementary material / optional Module covers the responsibilities of an enterprise desktop support technician (EDST), the benefits of developing a troubleshooting methodology, and the benefits of following the procedures laid down in that methodology.

Lessons

  • Lesson 1: Introduction to the Enterprise Desktop Support Technician Job Role
  • Lesson 2: Overview of Troubleshooting Steps

After completing this module, students will be able to:

  • Describe the job role of the EDST.
  • Describe the steps of a typical troubleshooting methodology.

Guaranteed to Run

2018-03-20 09:00 to 2018-03-23 17:00
Palm Beach County Florida (Instructor-Led)
2018-03-19 09:00 to 2018-03-23 17:00
Secaucus, New Jersey (Virtual Instructor-Led)
2018-03-01 09:00 to 2018-03-02 17:00
Palm Beach County Florida (Instructor-Led)

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