ITIL®v3 Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL version 3 (v3). Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL v3.
- Gain a basic understanding of the main processes, relationships, benefits and challenges of ITIL v3
- Gain insight into the holistic Service Lifecycle approach that forms the core of ITIL v3
- Understand how these processes contribute to making an IT organization manageable
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.Application managers, project managers and business managers involved in IT.
Exam & certification:
Some experience working in an IT organization is recommended.